FAC FCIB Status

All Systems Operational

FCIB/CIBC Merchants Operational

FAC Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

FCIB - FAC MERCHANT NOTIFICATION - PROCESSING OUTAGE

Resolved - This incident has been resolved.
Mar 28, 22:00 UTC

Investigating - To our valued clients,

We would like to advise you that there is currently an issue which is affecting transaction processing through FCIB.

At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.

The underlying issue is currently being investigated.

We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Mar 28, 21:32 UTC

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

FAC MERCHANT NOTIFICATION - MAINTENANCE - FCIB

Completed - The scheduled maintenance has been completed.
Mar 21, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:00 UTC

Scheduled - To our valued clients,

The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.

If you have any questions, please do not hesitate to contact us at support@fac.bm
Mar 20, 18:12 UTC

Mar 20, 2025

No incidents reported.