All Systems Operational

FCIB/CIBC Merchants Operational
FAC Gateway Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System Maintenance - April 10 11:00 PM to April 11 3:00 AM (ADT) Apr 10, 2025 02:00-06:00 UTC

Please note that we will be performing a necessary system maintenance activity on:

April 10 11:00 PM ADT - April 11 3:00 AM ADT

During this period, while minimal impact to processing is expected, there may be a few brief interruptions with a couple of minutes of downtime.

Please reach out to the support team should you have any questions.
Posted on Apr 03, 2025 - 21:26 UTC
Apr 6, 2025

No incidents reported today.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
FCIB - FAC MERCHANT NOTIFICATION - PROCESSING OUTAGE
Resolved - This incident has been resolved.
Mar 28, 22:00 UTC
Investigating - To our valued clients,

We would like to advise you that there is currently an issue which is affecting transaction processing through FCIB.

At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.

The underlying issue is currently being investigated.

We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Mar 28, 21:32 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

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