Get email notifications whenever FAC FCIB creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
FCIB/CIBC Merchants
Operational
FAC Gateway
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2024
No incidents reported today.
Apr 24, 2024
No incidents reported.
Apr 23, 2024
No incidents reported.
Apr 22, 2024
No incidents reported.
Apr 21, 2024
No incidents reported.
Apr 20, 2024
No incidents reported.
Apr 19, 2024
Completed -
The scheduled maintenance has been completed.
Apr 19, 09:00 UTC
Apr 19, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 07:00 UTC
Apr 19, 07:00 UTC
Scheduled -
To our valued clients,
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@fac.bm
Apr 18, 13:05 UTC
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@fac.bm
Apr 18, 13:05 UTC
Apr 18, 2024
No incidents reported.
Apr 17, 2024
No incidents reported.
Apr 16, 2024
Resolved -
This incident has been resolved.
Apr 16, 10:50 UTC
Apr 16, 10:50 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through FCIB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 16, 07:40 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through FCIB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 16, 07:40 UTC
Apr 15, 2024
Resolved -
This incident has been resolved.
Apr 15, 17:26 UTC
Apr 15, 17:26 UTC
Investigating -
To our valued clients,
We would like to advise you that there is currently an issue which is affecting transaction processing through FCIB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 15, 16:13 UTC
We would like to advise you that there is currently an issue which is affecting transaction processing through FCIB.
At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.
The underlying issue is currently being investigated.
We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Apr 15, 16:13 UTC
Apr 14, 2024
No incidents reported.
Apr 13, 2024
No incidents reported.
Apr 12, 2024
Completed -
The scheduled maintenance has been completed.
Apr 12, 09:00 UTC
Apr 12, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 UTC
Apr 12, 07:00 UTC
Scheduled -
To our valued clients,
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@fac.bm
Apr 11, 20:24 UTC
The Bank have advised that their systems will be undergoing a period maintenance during the following time period. During this period of maintenance, there will be an interruption to processing.
If you have any questions, please do not hesitate to contact us at support@fac.bm
Apr 11, 20:24 UTC
Apr 11, 2024
No incidents reported.