FCIB - FAC MERCHANT NOTIFICATION - PROCESSING OUTAGE
Incident Report for FAC FCIB
Resolved
This incident has been resolved.
Posted Jul 16, 2023 - 17:00 UTC
Investigating
To our valued clients,

We would like to advise you that there is currently an issue which is affecting transaction processing through FCIB.

At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.

The underlying issue is currently being investigated.

URGENT - Too many errors received from FCIB
Threshold: 15
Alert timeframe: 10 minutes
7/16/2023 1:16:18 PM to 7/16/2023 1:26:18 PM
The Alert was generated by the following transaction data:
Total Count
24
Additional details:
i039_resp_cd Message Count
91 24


We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Posted Jul 16, 2023 - 16:27 UTC
This incident affected: FCIB/CIBC Merchants.