FCIB - FAC MERCHANT NOTIFICATION - INTERMITTENT PROCESSING OUTAGE
Incident Report for FAC FCIB
Resolved
This incident has been resolved.
Posted Sep 08, 2023 - 18:25 UTC
Update
We are continuing to investigate this issue.
Posted Sep 08, 2023 - 13:05 UTC
Investigating
To our valued clients,

We would like to advise you that there is currently an issue which is intermittently affecting transaction processing through FCIB.

At this time, affected transactions may be declining with the following response codes: 91-TimeOut, 96-System Malfunction, 98-Host Unreachable or 30-Format Error.

The underlying issue is currently being investigated by the bank.

We will advise you once we’ve received confirmation that ability to process transactions has been restored.
Posted Sep 08, 2023 - 13:05 UTC
This incident affected: FCIB/CIBC Merchants.